شروط الخدمة

Privacy Policy

Effective Date: February 28, 2025

Latoya Ready-Made Garments Company S.A.E., an Egyptian joint-stock company (hereinafter “Latoya,” “we,” “us,” or “our”), is dedicated to enriching the lives of our customers by offering distinguished, high-quality products infused with an authentic Arab identity. Registered under Egyptian law with our principal office in Mit Ghamr, Dakahlia Governorate, Egypt, and listed with the Egyptian Tax Authority under VAT registration number (222-892-196), we are committed to safeguarding the privacy of our customers. We strive to protect your personal data and information in full compliance with applicable Egyptian data protection laws and regulations. This Privacy Policy (“the Policy”) details how we collect, use, protect, and share your personal data through our website, www.latoyaclub.com, the purposes for which we gather this data, and your rights regarding your personal information.

This Policy applies to all users of our website, regardless of the device used to access it (e.g., mobile phone, tablet, personal computer), and governs the personal data we receive, collect, process, store, or retain. We process your data solely for the purposes outlined herein and in accordance with applicable legal standards.

A. Acceptance of the Privacy Policy

We urge you to read this Policy carefully before proceeding with any actions on our website. Your continued use of the website, including browsing, creating an account, or making purchases, signifies your acknowledgment, understanding, and acceptance of this Policy. If you disagree with the terms outlined here and do not wish for your personal data to be processed as described, we kindly ask that you refrain from using our website and do not provide us with your personal data.

B. Personal Data We Collect

We collect various types of personal data to enhance your experience and provide our services effectively. The data we collect depends on your interactions with our website and services.

1. Data Provided Directly by You
   When you engage with our website—whether by browsing, making online purchases, subscribing to newsletters, or interacting with our advertised services and campaigns—we collect the following personal data to serve you better:
   
   • Identity Information: Your full name, gender, and date of birth.
   
   
   • Contact Information: Your email address and phone number.
   
   
   • Preferences and Feedback: Personal interests, comments, and preferred browsing or shopping choices.
   
   
   • Location Data: Your geographical location (if provided).
     Note: To create a personal account or complete online purchases, you must provide the above data. Failure to do so will prevent you from establishing an account or purchasing products through our website.
   
   

1. Technical and Statistical Data
   In addition to the above, we automatically collect technical and statistical information about your device and website usage, including:
   
   • Frequency and duration of your visits.
   
   
   • Number of orders placed and timestamps.
   
   
   • IP address and browser type.
   
   
   • Product pages visited or items ordered.
     This data is used to analyze your behavior and preferences, manage the website for statistical and security purposes, and enhance our marketing efforts. Such technical data is not linked to your personal identity and is not used to identify you individually.
   
   

1. Payment-Related Information
   When processing orders, depending on your selected payment method, we may require:
   
   • Banking details or payment card information (e.g., credit/debit card numbers).
     This information is transmitted directly to our third-party payment processors and is not stored or retained in our systems. You will be subject to the privacy policies of these payment providers, and we recommend reviewing their terms before proceeding with payment.
   
   

C. How We Use Your Personal Data

We collect and process your personal data for the following purposes:

• Account Management: To create and maintain your personal account on our website (e.g., using your name and email).

• Order Fulfillment: To process and deliver your online orders (e.g., using your name, address, and date of birth).

• Communication: To send SMS notifications about delivery updates (e.g., using your phone number) and respond to inquiries or inform you of new or updated services (e.g., using your email).

• Marketing and Promotions: To deliver tailored marketing offers, newsletters, or catalogs (e.g., using your email, name, and postal address).

• Troubleshooting: To notify you of delivery issues related to your ordered products (e.g., using your phone number and address).

• Personalization: To analyze your data and provide marketing offers aligned with your preferences (e.g., using your email, shopping habits, and technical data).

• Age Verification: To ensure you meet the legal age requirements for online shopping (e.g., using your date of birth).

We do not knowingly collect personal data from individuals under 18 years of age. If you are under 18, please do not use our website or submit any personal data to us.

Additionally, your data may be used to:

• Facilitate order processing and ensure effective customer communication to meet our contractual obligations.

• Provide updates on products, services, campaigns, and promotional offers.

• Understand customer preferences to enhance their shopping experience.

• Perform statistical and trend analyses for marketing and internal business purposes.

• Strengthen website security and prevent fraudulent activity.

D. How We Share Your Personal Data

We may share your personal data with trusted parties to deliver our services effectively:

• Service Providers: With employees and partners such as shipping companies, call centers, database service providers, and marketing agencies to fulfill orders and support our operations.

• Affiliates: With our affiliated entities to ensure seamless service delivery.

• Legal Authorities: With government entities when required by law to comply with legal obligations.

We ensure that any third parties receiving your data uphold the same level of privacy and security as we do. Your data may be transferred outside Egypt, in which case we implement all necessary technical and organizational measures to comply with applicable data transfer regulations.

Unless explicitly stated, we will not disclose your personal data to unrelated third parties—whether individuals or entities—for commercial purposes, nor will we sell your data. In the event of a potential sale or merger involving all or part of our business, we reserve the right to share your data with the acquiring entity solely for that transaction. We are not responsible for data handling by third-party service providers beyond our control.

E. Cookies Policy

We use cookies—small text files placed on your device—to ensure the proper functioning of our website and enhance your experience. Cookies store information about your browsing activity but do not contain software, spyware, or viruses, nor can they access your device’s stored data. They help us:

• Remember your actions and preferences (e.g., login details, language, font size).

• Improve website functionality and security.

• Deliver targeted marketing and advertisements.

Types of Cookies We Use:

• Technical Cookies: Enable browsing and features like shopping carts and wishlists.

• Analytical Cookies: Track visitor numbers and behavior to optimize our website.

• Preference Cookies: Recall your settings (e.g., location or language) for a personalized experience.

• Advertising Cookies: Display relevant ads and measure campaign effectiveness.

Cookies are managed by us, except for third-party cookies used by external partners (e.g., for analytics or payment processing), which are governed by their respective privacy policies. You can control or disable cookies via your browser settings, though this may limit some website features.

F. Data Security and Protection

We prioritize the security of your personal data, employing advanced technology and robust measures—physical, electronic, and administrative—to safeguard our systems. Data is stored and backed up on secure servers, both locally and internationally. Data transmitted through our website uses Secure Socket Layer (SSL) protocol, ensuring safe transfer. You’ll notice a lock or key icon and “https” in the address bar when entering payment details, confirming a secure connection.

Despite our efforts, no system is entirely immune to breaches. We cannot guarantee absolute security but are committed to minimizing risks.

G. Your Rights Regarding Your Personal Data

We respect your rights over your personal data. Depending on applicable laws, you may have the following rights:

• Right to Access: Request free access (once annually) to the personal data we hold about you, including how it’s used.

• Right to Rectification: Request correction, updates, or blocking of inaccurate or incomplete data.

• Right to Erasure (“Right to be Forgotten”): Request deletion of your data if it’s no longer necessary for its original purpose or under other legal conditions.

• Right to Object: Oppose the processing of your data for legitimate reasons or opt out of direct marketing without justification.

• Right to Data Portability: Request a copy of your data or its transfer to another entity.

• Right to Judicial Remedy: Seek legal recourse if your rights are violated, including filing complaints with supervisory authorities.

To exercise these rights, submit a signed, dated written request to us, specifying your preferred delivery method (e.g., email or postal address).

H. Contact Us

For questions about this Policy or to exercise your rights, contact us at:

• Email: cs.latoyaclub@gmail.com

• Phone: 01006611315

• Address: Latoya Ready-Made Garments Co., Mit Ghamr, Dakahlia Governorate, Egypt